Our support team is here to assist you with any queries about your application, our services, refund requests, cancellations, or complaints.
At TVLicenceOnline, we are committed to providing a high-quality and reliable service to all our customers. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns and improve our processes.
We take all complaints seriously and aim to resolve them fairly, transparently, and as quickly as possible.
Step 1 – Submit your complaint
Please send your complaint in writing to our customer support team to: complaints@tvlicenceportal.co.uk. Include your full name, contact details, order number if applicable and a clear description of your concern.
Step 2 – Acknowledgement of your complaint
We will acknowledge receipt of your complaint within 3 working days and assign it to a member of our team for review.
Step 3 – Investigation and response
Your complaint will be thoroughly investigated. We will aim to provide a full written response within 10 working days. If more time is needed, we will inform you of the reason for the delay and provide a revised timeframe.
Step 4 – Escalation (if required)
If you are not satisfied with our response, you may request that your complaint be escalated for further review by a senior member of our team. They will re-examine your case and issue a final response.
