As of May 2025
TVLicenceOnline: The service-providing entity registered with the Dutch Chamber of Commerce under the name Tchoice B.V., with registration number 93292058 its registered office at Arnhemseweg 2, 3817CH Amersfoort, Netherlands (hereinafter referred to as "the Company").
Customer: Any individual or legal entity that avails themselves of the services offered by the Company.
Agreement: The contractual arrangement established between the Customer and the Company, governing the provision of all services rendered by TVLicencePortal.
Service(s): All activities carried out by the Company to support its business operations and facilitate the processing of customer applications.
Application: The compilation of all relevant customer data necessary for the fulfilment of the Agreement.
TVLicenceOnline operates under the legal entity Tchoice B.V., with the following details:
Registration Number: 93292058
Address: Arnhemseweg 2, 3817CH Amersfoort, Netherlands
Website: www.mylicenceassistant.co.uk
Email: info@tvlicenceportal.co.uk
These Terms and Conditions ("Terms") shall apply to all services provided by the Company and to all Agreements concluded remotely between the Company and the Customer.
Prior to the conclusion of any remote Agreement, these Terms will be made available to the Customer. If the Agreement is concluded electronically, these Terms will be provided in such a manner that the Customer can easily store and access them.
The services offered by the Company are comprehensively and accurately described on the Company's website, enabling the Customer to make an informed decision regarding the acceptance of such services.
The Agreement is deemed effective once the Customer completes the Application by pressing the "Order with Obligation to Pay" button. Before submitting the application the customer accepts the Company's Terms and Conditions. Upon acceptance, the Customer will receive an electronic confirmation of receipt and start of the Agreement.
Upon confirmation of the Agreement the 14-day cancellation period will start immediately.
After starting the Agreement as described at 4.2 the customer is obligated to pay the invoice amount due for the Service within 14 days. After completion of the payment the Customer explicitly requests that the company begins providing the Service.
The Customer agrees that the right to cancel will be forfeited once the service has been completed in full before the expiry of the statutory 14-day cancellation period.
If the Service has only been partially performed at the time of cancellation, the Company reserves the right to retain a proportionate amount of the service fee, reflecting the work already carried out up to that point, as described in article 9.
After receival of the payment, the Company will directly commence the execution of its services, including, but not limited to, verifying the accuracy of the Customer's Application.
The Company is not limited to a certain processing time for fulfilling the Agreement.
The Company shall not be liable for any failure to fulfil its obligation under the Agreement, nor for any financial or other damages resulting from such failure.
The Customer is responsible for providing complete and accurate information to the Company. The Customer shall bear full responsibility for any damages or consequences arising from the provision of incomplete or inaccurate information, including, but not limited to, the rejection of applications by the relevant authorities or any claims of fraud made by such authorities.
If the Company does not receive payment for the Service within sixty (60) calendar days from the start of the Agreement, the Agreement will terminate automatically without further notice. In such cases, no service will be provided and your application will not be processed.
The Company is able to terminate the contract at any time prior to and after the payment.
The Company utilises the Customer's information to submit applications at the TV Licensing Authority. Website: www.tvlicensing.co.uk
The Company reserves the right to use the information provided by the Customer for the fulfilment of the Agreement and for other business-related activities, such as marketing.
The Company shall not be held responsible for any decisions made or inability to process requests by www.tvlicensing.co.uk affecting the outcome of the Customer's Application.
Unless otherwise specified in the Agreement or any supplementary conditions, the Customer is required to remit payment for the amounts due either immediately or within a maximum of 14 days following the conclusion of the Agreement.
The amounts payable will be clearly communicated to the Customer prior to the conclusion of the Agreement.
In cases where payment is made via SEPA mandate direct debit, the Customer authorizes the Company to issue the mandate directly to the Customer's bank within the specified 14-day period.
The Customer is obliged to promptly notify the Company of any inaccuracies in the payment details provided.
If the Customer fails to meet their payment obligations within the stipulated timeframe, they will be considered in default following notification by the Company and the lapse of an additional 14-day grace period. Upon default, statutory interest will be applied to the outstanding amount, and the Company reserves the right to charge extrajudicial collection costs, which will increase by 15% on a monthly basis, capped at £2,500.00.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has the legal right to cancel the Agreement within fourteen (14) calendar days, starting from the day after the Agreement is confirmed to the Customer. The Customer is not required to provide a reason for cancellation within this period.
This statutory right to cancel will be lost once the service has been fully performed and formal confirmation of completion has been sent to the Customer. As disclosed in 4.4 and 4.5, the Company starts commencing the agreement after receival of the payment and the Customer agrees that the right to cancel will be forfeited once the service has been completed in full before the expiry of the statutory 14-day cancellation period.
The Customer must submit a request to cancel the Agreement via the model Cancellation Form, which is available on our website at [insert link]. The Customer will receive a receipt of cancellation after the Company has received the cancellation.
Refund entitlement in case of cancellation depends on the status of the service at the time of cancellation:
Refunds will only be made for our service fee. We do not process or refund official TV Licence payments.
Method and Timing of Refund - Any refund that is due to you will be processed within fourteen (14) calendar days from the date we receive your valid cancellation request. Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
The burden of proof regarding the correct and timely exercise of the right of cancellation and a potential refund lies with the Customer. If the Customer exercises this right, all supplementary agreements are automatically terminated.
The service provider shall not be held liable for any damages, including but not limited to financial losses, loss of profit, or missed income, arising from non-fulfilment of the agreement or from rejection or partial approval by the competent authority.
The consumer acknowledges and accepts that TVLicencePortal is not working with a processing time for applications and cannot be held responsible for any damages resulting from a longer processing time than the consumer could reasonably have expected.
By entering into the agreement, the consumer acknowledges the risks associated with the liability outlined in Article 10.1 and 10.2, the processing time, and any potential failure that may occur during the execution of the agreement.
By submitting the application form, you grant us the authority to act on your behalf for the purpose of setting up or amending a Direct Debit instruction for the payment of your TV Licence.
This authorisation includes the right to communicate your personal and payment details to the relevant authority or licensed payment service provider, solely for the arrangement of the Direct Debit according to the preferences indicated in your application form (such as payment frequency, start date, and bank account details).
We will use the information you provide exclusively for the purposes of setting up or modifying your Direct Debit instruction. Your data will be processed securely and in compliance with applicable data protection laws.
We will not disclose your information to any third parties except where necessary to complete the Direct Debit setup or amendment as instructed by you.
This document represents the full and complete understanding between the Customer and the Company concerning the subject matter herein and supersedes any prior agreements or representations, whether oral or written.
